- Minimum order is €500
- Payment in advance through wire transfer, WISE or Paypal (fees: 4,5% – 5,5% extra EU). For orders paid through Paypal, the item will be shipped to the buyer indicated in the details of Paypal transaction.
- If payment is not received within 4 days from the proforma invoice, the order will be cancelled.
- We support delivery speed by giving the chance to leave a deposit of at least 1000€ in order to allow the client to have his order shipped in 24h from order reception and not funds reception (as it normal easy during standard process of proforma invoice being paid by wire transfer). The amount (minimum order is always 500€) will be deduced from the deposit, which you can “reactivate” by reaching again the 1000€.
- 5% or 10% extra discount don’t apply to the products within the OUTLET category (marked by the discount RED label). Those discounts apply only to “non OUTLET” products, so total discount on cart could appear lower, as it would apply to the total amount of the order.
- Trackable shipments by DHL forwarder.
- Official 2 years warranty by producer/distributor for each product, booklet included.
- Technical support by our internal repair centre
- Super fast delivery: we DON’T work with any kind of drop shipping: all the goods on this website are in stock in our warehouse in Italy
- Shipping method: For orders up to 10kg volumetric weight DHL Express via area will be used, for orders above 10kg up to 50kg DHL via truck will be used.
- Shipping costs: DHL Fixed Price € 30 (weight till 50 Kg) for these countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom. For all other countries and/or weight exceeds 50 Kg, we’ll provide shipping quotation after the order has been prepared.
- Italjapan, in order to grant the best possible conditions to its customers, reserves the right to ban, at any time, the account of a customer selling products offered on this website at too much competitive prices without having originally purchased them.
- Italjapan Srl, in order to ensure maximum CORRECTNESS, QUALITY and TRANSPARENCY to its customers, operates in the market with strict and efficient ethical rules.
- Italjapan SRL sells only ORIGINAL products with original box with regular sale invoice. Watches are usually provided with their original instructions, but it is due to the customer, if needed, to control before buying that one or more specific languages are available for a certain product. No returns will be accepted for any reason regarding missing languages on the instructions.
- All products arriving at repair centre will be examined in order to check possible damages ore improper use. If necessary, pictures of these evidences will be shared with the client.
Cargo insurance
Insurance is valid only if cartons or pallets appear tampered upon receipt of the goods by the courier.
In addition, the customer is required to:
- Inform the carrier and make a note on the waybill as follows: “Cartons/Pallets tampered/damaged, it is accepted subject to control of quantity and quality.”;
- Proceed with checking the physical goods and reporting on the delivery note any deficiencies between what is stated in the invoice and what has been delivered;
- Send by email to rosaria@italjapan.net, within 48 hours, a scan of the waybill, with the notation required at point 1, as well as a detailed description of any deficiencies in case the same is not already been reported in the consignment note;